Customer Service Executive

Description

Personal Profile

• Date of Birth: 13th January 1989
• Nationality: Karachi, Pakistan
• Marital Status: Married
• Passport Number: AE0774132
• QID 28958609361
• Languages: English, Urdu, Hindi, Arabic (Intermediate)

Academic Education & Specialization

Masters
Preston Institute of Management Science and Technology, Karachi, Pakistan. (2010-2012)
Master in Business Administration.

Bachelors
Askari Degree College, Karachi, Pakistan. (2006-2008)
Bachelors in Commerce.

College Grade 12 (Diploma)
Government College of Commerce Education, Karachi, Pakistan. (2004-2006)
Diploma in Commerce.

School Grade 10
Little Folk’s Secondary School, Karachi, Pakistan. (2002-2004)
Computer Science.

Certificates & Courses

IELTS 6 Band (2014)

Office Management (2009)

English Language (2006)
Australian Education Organization. Pakistan

Institute of Professional Advancement, Aff. with Skill Development Council,
Karachi, Pakistan.

Noor College of Science and Commerce, Karachi, Pakistan.

Experience

Izra Trading and Services and Hospitality. (Doha, Qatar) 2022 – Present
Operation Assistant and Finance Manager
Managing the overall day-to-day operation of the company. Make sure that the services are prompt and customers are satisfied with the services, the machines, computers, printers, and other equipment are working fine, and that all required stationary is available adequately and keeping a record of it. Maintaining official documents of the company. Managing the expenses and budget of the company. Preparing Day-end and Month-end cash and sales statements.

SBT Japan. (Karachi, Pakistan) 2021 – 2022
Senior Business Development Executive
Sell cars mainly from the company’s large stock. Working on sophisticated CRM software. Maintain contacts with the existing customers and generate new leads through phone calls. Assisting customers on live chat. Reporting to the country manager.

Auction House Japan (Project of Axact). (Karachi, Pakistan) 2020 – 2021
Senior Business Development Executive
Leading a team to meet monthly targets. Help and mentor them where required. Sell units from company’s yard as well as from the auction. Check the quality of services, ensuring the agents are following company policy. Ensuring commitments are fulfilled. ensuring only good condition cars are bid and won on time. Ensuring timely shipping.

Karachi Pupils Collegiate. (Karachi, Pakistan) 2019 – 2019

Chief Executive Officer / Owner
Chair B2B and B2C meetings. Holding staff meetings whenever needed. Making different marketing strategies and implementing them. Securing optimum number of admissions esp. during the peak season. Coordinating with the finance manager. Managing floor operation in the absence of the operation manager. Managing social media presence. Counseling weak students.

ICM Japan. (Karachi, Pakistan) 2018 – 2018

Business Development & Customer Support Executive
Responsible to assist a leading car-exporting Japanese company to acquire new customers. Providing chat & email support to potential customers as well as existing clients. Making cold calls and talking to new people all day. Maintain fruitful relationships with clients and address their needs effectively. Achieve sales targets within the given time. Make efforts to sell units from company’s yard as well as from the auction.

Omar Al Khayyam Restaurant. (Muscat, Oman) 2015 – 2017
Front Desk Receptionist cum Cashier
2.5 years of extensive experience in managing floor operations of a renowned food chain restaurant. Taking orders, and greet customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas. Resolve customer complaints. Prepare food cost report. Contact vendors. Perform extra chores in absence of the manager. Worked on Ezee Burp Software.

Patel Hospital. (Karachi, Pakistan) 2013 – 2015
Customer Services Officer cum Cashier
Responsible to greet customers, guide them the patient-admission procedure, receiving phone calls, responding to emails, receiving payments., leading and directing executives to perform their day-to-day tasks properly. Maintaining manual and machine attendance records.

Walgreens. (Chicago, USA) 2012 – 2013

Costumer Service Associate
providing friendly, courteous and efficient service to our customers, responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays.